General rental conditions:
When making a reservation, the following general conditions will enter into force that will govern the rental contract between you and Costa Brava Si Lloret Turistic S.L., from this moment on referred to as the Agency.
You can make your reservation online. You will receive the holiday rental contract in writing, which will include your details, the date you reserve, the amount to be paid and the payment method.
You will have 3 days to pay 30% of the total rent.
When making the first payment, the tenant/client declares at the same time that he has read and understood the general conditions of the Agency and that he accepts them.
The outstanding amount will be paid no later than one month before the arrival date. The keys will not be handed over until the total amount has been paid.
The Agency reserves the right to cancel the reservation, if after 3 days from the sending of the contract, it has not received the corresponding 30% payment.
The prices that appear when making a reservation are prices per night and accommodation.
The minimum stay in high season will depend on each property, with entry and exit specified for each accommodation. You can also confirm with the Agency the possibility of renting fewer nights and the possibility of entering or leaving on different days.
Apart from the rental price, the tenant must pay upon arrival, the deposit, the tourist tax, and the final cleaning, which will be specific for each property.
Arrival time will be between 4pm and 7pm. If you cannot arrive at this time, you must specify your arrival time with the Agency.
Departure time will be before 10am. The time of departure must be confirmed with the Agency during your stay.
In the event that the customer cancels the reservation, the conditions will be as follows:- Free cancellation up to 30 days before arrival
- Cancellation within 30 days before arrival non-refundable.
If the client does not occupy the tourist accommodation, the Agency has the obligation to maintain the reservation for 48 hours. If during this time interval the client confirms his arrival, he will be able to enjoy the remaining time of the reservation as long as it is paid in full.
The cancellation is considered to have been made when the Agency has received the cancellation in writing.
In cases of force majeure or impossibility arising from the property for the client's accommodation, the Agency will offer the possibility to choose (whenever possible), between replacing the accommodation with another with similar characteristics or cancel ·lar the contract, returning the total amount delivered by the customer so far.
The tenant must always settle the outstanding amount before receiving the keys to the property.
The occupancy of the property will be limited to the number of people stated in the contract. The agency may prevent entry to the accommodation if the number allowed is exceeded.
If the tenant causes damage to the house, these will be deducted from the deposit. If the damages were for an amount greater than the deposit paid, the tenant must pay the difference at the same time as receiving the total amount of the damages caused in writing by the Agency.
The tenant has the obligation to leave the property collected and in the conditions in which he found it.
The tenant must respect the neighbors and the rules of the community of owners. In the event of negligence or inappropriate behavior, the Agency reserves the right to cancel the rental contract with immediate effect and without prior notice. In this case, the Agency will not have the obligation to return the amount of rent paid by the client.
In relation to the use of swimming pools, minors must be supervised at all times by an adult. The tenant exempts the Agency and the property from any responsibility in this regard.
Although the Agency rigorously checks its accommodation before each change of tenant, it could happen that there is some damage to the property. In this case, the tenant must communicate this immediately and at the latest 24 hours after his arrival at the property. The Agency will carry out the clean-up in a reasonable period of time.
The Agency is not responsible for a subsequent claim when you have not made the complaint within the stipulated period.
If the reserved property has serious deficiencies that prevent its normal use, the Agency undertakes to look for an alternative solution with similar characteristics and price. If it is not possible due to a lack of available properties, part of the amount of the reservation will be returned, according to the time you have enjoyed the accommodation, without any additional responsibility being attributed to the Agency.
The Agency will not assume any responsibility in the following cases:
- Negligence or omission of services attributable to third parties (supply companies).
- Incorrect operation in community swimming pools, children's play areas and sports facilities of any kind, the use of which remains the responsibility of the user.
- Thefts in accommodation.
- Damage to people or things, caused by force majeure or unforeseen setbacks for which the Agency cannot be held responsible.
- Works outside the property or public or private demonstrations.
When making the reservation of a property, the general conditions indicated above will come into force, which will govern the rental contract for the existing season.
These general conditions, together with the prices indicated, will be considered valid, except for typographical errors.
The present general conditions and the contract between the tenant and the Agency will be governed, interpreted and executed according to Spanish Law, submitting to the courts of Sant Feliu de Guíxols (Girona), waiving from this moment the jurisdiction that by reason of present or future address could correspond to them.